Version 0.1 · last updated 25 October 2026
CVRD treats everyone fairly, whatever their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. These are the protected characteristics in the Equality Act 2010. This policy explains how that works on the platform.
1. How operators are matched
Job offers go to operators based only on what the job needs and how the operator works:
- the licence type the job needs;
- how far they are from the venue, and how far they'll travel;
- when they're available;
- their record on CVRD: completed shifts, arriving on time, ratings and tier.
Nothing about an operator's protected characteristics is used to decide who's offered a job. We don't collect most of them at all. Where we hold something related, such as date of birth (to confirm operators are 18 or over), it isn't used for matching.
2. Ratings and tiers
Ratings feed into tiers, and tiers set operators' fees, so they need to be fair:
- Clients rate the job that was done, not the person.
- A single unusually low rating can be reviewed if an operator thinks it's unfair or discriminatory.
- We check ratings for patterns, such as a client consistently rating some operators lower, and act on what we find.
- Any operator can ask for a person to review their tier (see our Privacy Policy, Section 5).
3. What clients can and can't ask for
Clients can ask for what the job genuinely needs: a licence type, experience, presentation, or a language for a particular event.
Clients can't ask for, or refuse, operators because of a protected characteristic. The only exception is where the law allows it as a genuine requirement of the job, such as female operators to search women. If you need that, tell us when you book and we'll arrange it by hand.
A client who discriminates against operators may have their account suspended or closed.
4. Reasonable adjustments
If you have a disability and need something to work differently, for example how you're contacted or how you check in, tell us at hello@cvrd.uk and we'll work out what we can do.
5. Raising a concern
If you think you've been treated unfairly, email hello@cvrd.uk. We'll look into it under our Complaints Policy, and nobody will be penalised for raising a concern in good faith. Harassment is covered by our Harassment and Safety Policy.